Do I have to pay shipping charges?
No, you don’t have to pay shipping charges for transactions.
By when will I receive the ordered products?
If you have purchased online, with a Credit, Debit, or Cash card, you will receive an order receipt and product delivery information email as soon as the order is placed.
All products will be shipped within 48hours and delivered within 5 – 7 working days. we will give you a confirmation via email.
How do I know whether the product can be delivered to my area?
DHARTI KE LAAL is trying its best to ship its products as far and wide as possible. However, there are still a few areas where we are unable to ship Through Courier, We will ship the product through While placing an order, you will receive an intimation of the same.
A few months ago, I had ordered from hand the order was delivered successfully to my address. However, this time, I am unable to place an order as my Pin code is not being recognized. Why so?
There were a few areas and Pin codes that were serviced by DHARTI KE LAAL earlier; however, they are unserviceable now due to courier issues. If you are trying to place an order using one of these Pin codes, we won’t be able to take your order. We regret the inconvenience. To place your order successfully, we request you to provide a different / alternate address with a serviceable Pin code. Please get in touch with our Customer Service on +91 7000432543 to know which Pin codes are serviceable.
What is the mode of delivery at DHARTI KE LAAL?
We have partnered with some courier services for the shipment of our products across India. Depending upon your location and reach, we also make use of several other trustworthy domestic service providers to deliver products.
Why have I received only a part of my order?
Each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline. However we try and send maximum products from your order in one shipment.