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RETURNS POLICY

When you shop with DHARTI KE LAAL it is our topmost priority to deliver quality products and to give you the most enjoyable and hassle-free online shopping experience. Keeping this in mind, our Returns Policy is also safe, easy and transparent.

In which cases can I return the product?

You can return a product in the following two scenarios:

1. A product is damaged, possibly in transit. DHARTI KE LAAL does have a highly stringent Quality Control Department; however, at times, a few hitches might go unnoticed.

2. Mismatched product delivered, in terms of style, and / or size.

If you want to return the product for any other reason apart from the above-mentioned ones, please get in touch with our Customer Service within 48 hours from the receipt of delivery. You can either call our Customer Service on +91 7000432543 between 10.00 a.m. and 7.00 p.m. (IST), or email us at info.dhartikelaal@gmail.com .

When can I return the product?

Please get in touch with us within 48 hours from the date of receiving your shipment.

Who pays the postal/shipping charges for the returned goods?

This depends on things such as the availability of our associated courier service in your area, the size / weight of the product. Please call our Customer Service on +91 7000432543 for further details.

What is the returns procedure?

Step 1

Call our Customer Service on +91 7000432543 between 10.00 a.m. and 7.00 p.m. (IST) from Monday to Saturday. You can also email us at info.dhartikelaal@gmail.com and mention the details of the return.

Step 2

Once your returns request is validated over phone, we will send you an email authorizing a return, along with the address for the same. Please print a copy of the email and attach it to the return shipment. To be eligible for the return, kindly use our associated courier partners to send us back the product. In a rare case, due to logistical constraints, if we are unable to collect a return, and you’ve arranged for the same, you would be reimbursed your shipping costs after an approval from DHARTI KE LAAL’s management. Remember, we must receive the package within 10 days of us sending the authorizing email. If the pick-up is being arranged by us via our authorized courier partner, kindly facilitate the handover from your delivery address within 48 hours of receipt of the authorization email.

Step 3

After receiving the package, we will inspect the same. Once approved as an eligible return by our Quality Assurance Team, we will ensure that we replace the product. If the product is not available, we will issue a merchandise credit in the appropriate amount. Your returns issue will be closed within 10 days of our receiving the return package from you.

What is the Return Policy for the discounted products?

DHARTI KE LAAL does not offer replacements on discounted or season-end sale products.

I’ve cancelled an order. Can I expect a cash refund?

No refunds are applicable for cancellations, All refunds would be through a NEFT transfer/Cheque deposit in your Bank Account and no Cash payments will be made in lieu of the same.

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